Terms, refunds and privacy

Terms of Service

Who can play

• You must be 13 or older to make an account.
• If you are under 18, you need a parent or guardian’s permission to buy coins, and they accept these terms for you.
• An account is for one person. Keep your password to yourself. You are responsible for what happens on your account.

Coins, packs and cards

• Coins, packs, cards, Stardust and other items in Realmbreak are part of the game. When you buy or earn them you get a licence to use them in Realmbreak; you don’t own them as property.
• They have no cash value. They can’t be exchanged for money, and they can’t be sold or transferred outside the game. Trading cards with friends inside the game is allowed. Buying or selling accounts, coins or cards for real money is not.
• Packs contain randomly chosen cards. The chance of each kind of rare card is shown on the pack before you buy it. Every pack is rolled on our server when you open it.
• Realmbreak is still being developed. Card rules and stats, prices, rewards and features may change, and so may how rare things are. We won’t take away coins you bought because of such changes.

Fair play

Don’t cheat, use bots, exploit bugs, attack the servers, or harass other players. If you find a bug that gives coins or cards, tell us instead of using it. We may remove items gained unfairly, and we may suspend or close accounts that break these rules or are used for fraud.

If the game closes

If we ever shut Realmbreak down, we will stop selling coins straight away and give at least 30 days’ notice in the game before it closes.

The fine print

Realmbreak is provided “as is”. We work to keep it running and your account safe, but we can’t promise it will always be available or free of errors. As far as the law allows, we aren’t liable for indirect losses, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing here limits rights you have under the consumer laws where you live.

We may update these terms. If a change matters, we will say so in the game before it applies. Continuing to play after that means you accept the new terms.

Buying coins and refunds

What we sell

Realmbreak sells bundles of coins, paid in US dollars. Coins are spent in the game’s Shop on packs and boxes of cards.

Payments are made through Stripe, on Stripe’s own secure payment page. Your card details go to Stripe and never reach our servers. Coins are added to your account as soon as Stripe confirms the payment, usually within seconds, and Stripe emails you a receipt. Every purchase is listed in the game under Settings → Purchase history.

Refunds

• Unused coins: within 14 days of a purchase, we will refund it if you haven’t spent its coins yet (your balance is still at least the amount you bought).
• Mistakes: if you were charged twice, charged the wrong amount, or your coins never arrived, we will fix it or refund you, whenever you tell us.
• Once coins from a purchase have been spent, or after 14 days, purchases are final, except where the law says otherwise.
• A refund takes that purchase’s coins back off your account.

To ask for a refund, email us (see Contact) from your account’s email address with your username, the date and the amount, or the reference shown in your Purchase history. Refunds go back to the card you paid with; your bank may take 5–10 days to show it.

Chargebacks

Please contact us before disputing a payment with your bank; we can usually sort it out faster. If a payment is disputed, its coins are taken off the account while the dispute is open (never below zero), and they come back if the dispute is decided in our favour. We may pause buying on an account while a dispute is open.

Privacy policy

What we keep

• Your account: email address, username, a scrambled (hashed) form of your password, your authenticator app’s secret if you set one up, and that you confirmed you are 13 or older.
• Your game: coins, packs, cards, Launch Pass progress, friends, trades, ranked results, and a log of changes to your coins and cards (so we can fix mistakes and answer support questions).
• Purchases: what you bought, the amount, the date, and Stripe’s reference numbers. We never see or store your card number.
• Sign-in: one cookie that keeps you signed in for up to 30 days. Your IP address is used briefly to slow down repeated sign-in attempts; we don’t keep it. Our host may keep ordinary server logs for a short time.
• In your browser: your decks, settings (sound, animations) and some match statistics are saved in your browser’s storage, not on our server.

What we use it for

To run your account and the game, keep it secure, process purchases, send the emails you need (sign-in codes, password resets, receipts), answer support requests, and stop fraud and cheating. There are no ads, no tracking or analytics cookies, and we don’t sell your information.

Who else handles it

• Render hosts the game’s server and database (United States).
• Stripe processes payments. See Stripe’s privacy policy.
• Resend delivers the game’s emails.

Other players see your username, your online status if you are friends, and your rank on the leaderboard. We share information with others only when the law requires it or to prevent fraud.

How long we keep it

While your account is open. If you ask us to delete your account, we delete it and your game data, except purchase records, which we keep as long as tax and accounting rules require.

Your choices

You can ask for a copy of your information, ask us to correct it, or ask us to delete your account, by emailing us from your account’s email address. If we learn that someone under 13 has made an account, we will delete it.

Contact

Questions about purchases, refunds, your account or these terms: email the address shown in the game’s coin shop. We aim to answer within 3 working days.